Warranty Terms

Olitech offer a 12 month warranty on Olitech products (6 month warranty for batteries). The warranty period commences on the date of retail sale. Please retain your purchase receipt/invoice as proof of purchase for warranty claim purposes.

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The warranty is valid for manufacturing faults only. Olitech products must only be used with Olitech approved charging accessories. Failure to do so will void the warranty. Warranty does not cover any damage (direct/indirect) caused to the products. This includes but is not limited to breakages, water/temperature damage, misuse or loss.

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Olitech accepts no responsibility or liability for (includes but is not limited to) any loss of data or loss/harm to self or others caused by the functioning/malfunctioning of Olitech products; and loss of profits/incurring of fees relating to any services required in the event of product failure/malfunction.

 

What should I do if I have a problem with my Olitech product?

 

If you experience a problem with your Olitech product, please first refer to our

Frequently Asked Questions, the applicable User Manual/Quick Set-Up Guide and/or Instructional Videos.

 

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If you are unable to resolve the problem using the above information, please contact Olitech.

Phone:                                              03 9755 8885

Email:                                                support@olitech.com.au

Address:                                           6/6 Enterprise Drive, Rowville, VIC, 3178

Customer service hours:             10 am – 3 pm Monday - Thursday

 

When a customer contacts Olitech regarding a concern with their Olitech product the following process will commence:

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1. Olitech will complete basic troubleshooting with the customer via phone, email or in store to determine the nature of the problem and provide a solution (if possible).

2. If troubleshooting efforts are unsuccessful, Olitech will request for the phone to be returned to their office in Rowville, Melbourne for assessment. This can be done via post or by attending the Rowville office. If returning the product directly to Olitech’s office, an on-the-spot assessment may be possible. An appointment is required for all on-the-spot assessments.

3. Following the assessment, if the problem is caused by a manufacturing fault, the product complies with warranty terms and is within the 12 month warranty period, the product will be repaired or replaced. Any user related damage or misuse is not covered by the 12 month warranty and will void warranty.

 

Important information for customers returning their product to Olitech for assessment

 

Prior to a customer returning a product to Olitech:

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1. Please contact Olitech via phone or email and provide the following information:

   1. Contact details (name, contact number, email address (if applicable) and return address);

   2. Name of product/model number customer is experiencing difficulties with;

   3. A detailed description of the problem;

   4. Proof of purchase (receipt or order number if purchased directly through Olitech); and

   5. Olitech may request photos of the product to assist with troubleshooting and confirm there is no external damage to the phone.

2. Upon receipt of this information, Olitech will provide the customer with a ticket number. To assist Olitech in correctly identifying and assessing returned products in a timely fashion, please include a note containing the customer's name and the ticket number with the returned product. 

3. When returning a product, please ensure all products related to the product of concern are returned (e.g., if returning a phone, please include all charging accessories including the battery with the phone). This ensures a comprehensive assessment can be completed. Unless advised otherwise, please do not send your SIM/Memory card with the products. Please remove the battery from the phone for safety reasons during postage.

4. Prior to returning products, please ensure they are clean and sanitary. External surfaces of products can be wiped with a slightly damp cloth/damp wet-wipe. Please ensure no moisture enters the phone during this process.

5. If posting the products, please securely pack them to protect them during transit. All products may be sent back in the Olitech box. Alternatively, wrapping products in bubble wrap is acceptable. Olitech assesses items in the condition they are received and accept no liability for damage caused during transit.

 

Return postal address:

 

Olitech Technology: Returns

6/6 Enterprise Drive

Rowville, VIC, 3178

 

We strongly advise that products are posted via registered post so they can be tracked whilst in transit. Please keep the tracking number for your records and provide to Olitech on request. Olitech take no responsibility for postage delays.

 

Thank you for your assistance with the returns process.